Account & data

Delete your account

You can permanently delete your Aquiplex account — and everything Aqua has stored for you — at any time, from inside the app. This page explains exactly how, and exactly what happens.

How to delete your account

Three steps, inside the app.

The same steps work in the Aquiplex Android app and on the web — it is the same account either way.

Step 1

Open Settings

Sign in, open Aqua, then open Settings from the sidebar and select the Account tab.

Step 2

Choose Delete account

Under Danger zone, choose Delete account. You will be shown exactly what is about to be removed and asked to confirm.

Step 3

Confirm it's you

Enter your password, or — if you signed up with Google — confirm through Google. Deletion runs immediately and you are signed out on every device.

What gets deleted

Everything tied to your account. Permanently.

Deletion is immediate and irreversible. There is no recovery window, no archive, and no restore — once it completes, we cannot bring any of it back.

Your account
Your login, email address, profile details, referral code, and credit wallet balance.
Chats and conversations
Every conversation, message, and title — including conversations you had already deleted, which are removed from our short-term backup snapshot as well.
Memories
Everything Aqua remembered about you: facts, beliefs, goals, relationships, episodes, and the derived intelligence built on top of them.
Uploaded files and projects
Uploaded documents, images, media, and code archives, along with everything extracted from them — parsed content, evidence, search indexes, and reasoning graphs.
Generated artifacts
Documents, presentations, spreadsheets, PDFs, and code projects Aqua created for you, deleted from storage along with their files.
Sessions and sign-ins
Every active session and token, on every device — you are signed out everywhere immediately.
Purchase and credit history
Your payment records and credit ledger entries held by Aquiplex.
What we retain

A short, deliberate list.

Nothing below identifies you or is linked to your account after deletion.

Anonymized billing event log
We keep the payment-provider event records that make billing reliable — they stop a payment notification from being processed twice. Your account reference is removed from them, so they no longer point to you.
Records held by our payment provider
Razorpay keeps its own transaction records to meet financial and tax regulations. Those records sit with Razorpay, outside your Aquiplex account, and are governed by their retention obligations.
Anonymous, aggregated statistics
Counters used to keep the service reliable — such as how often a type of request succeeds. These are totals only: they contain no messages, no files, and no identifiers.
Anything you published publicly
Public submissions you made to the (retired) tools directory stay listed, with your account reference removed, because they describe third-party tools rather than you.
If you can't sign in

Email us and we'll delete it for you.

If you have lost access to your account, email support@aquiplex.ai from the email address you signed up with, with the subject “Delete my account”. We will verify ownership, delete the account and all associated data, and confirm by reply — normally within 7 days, and always within 30 days.